frequently asked questions

croon seems expensive when compared to what I spend on other products?

croon is actually cheaper, about 20% of the cost of using disposable wipes.

2 x croon face fibers $26

Allow to machine wash every day, which is effectively a life of 400 days before replacement is required. Please note if you use them 2 times per day, you only need to rinse with warm water and some soap and hang to dry between uses.

Our research shows the majority of people that use disposable wipes utilize 2 per day for makeup removal and cleansing. In 400 days this equates to 800 wipes. At $4 per pack of 25 wipes, this equates to a comparative cost of $128.

Starter Fibers $26 versus Disposable wipes $128

 

Other advantages to croon:

  • croon has been tested and it works
  • croon is simple – saves time with no mess
  • croon is sustainable, nothing goes to the waste and fibers upcycled at the end of their life
  • With croon, only croon and water is used versus wipes that use chemicals to clean your skin
  • No single use plastic bottles versus soap/cleansers and scrubs where all the plastic bottles go back to the environment and will be on this planet longer than you or your grandchildren.

Are croon face fibers sanitary? I mean does bacteria grow on the fibers?

croon face fibers are sanitary. They are designed to be washed and reused. When treated as recommended will last for 200 machine washes. Just like your favorite T-shirt, croon face fibers need to be put in the washing machine to be cleaned regularly. croon fibers are designed to be washed every 1-2 days (or every 2-3 uses). If you are using more than once before washing then after each use we propose to rinse, put a small amount of soap on each side of the fiber and massage each side with your fingers. Then rinse with warm water and squeeze until all the soap suds disappear. Squeeze all remaining water out and wipe on a towel to dry the fibers. Hang up the fiber ready for next use. You will find this keeps the fibers fresh and free of any bacteria.

We have never had any issues with hygiene. If they start to smell, then put them in a laundry/wash bag and toss them into the wash. We are happy to provide you with testimonials of people who can confirm their experiences!

How long do the croon face fibers last?

croon face fibers are effective for 200 machine washes.

If you are using these 1-2 times per day and rinsing them with a small amount of soap after each use, then you only really need to machine wash every 2 days. However, if you wash every day and swap out with a 2nd fiber then the fibers will last 400 days (or 15 months). Perfect reason to purchase our Starter Fibers

If for example you do your washing less regularly, like 1-2 times per week, the best option would be an Essentials Kit with 3 cleansing fibers and one exfoliating fiber. With the same usage rates as above you would generally only have 2 washes per week. This would increase the life of your fibers out to about 2-3 years

What is the difference between these fibers and the standard microfiber rags I can buy at the local store or a cloth wash cloth?

Simple

  • our fibers are designed and tested (Dermatest 5-star Certification) specifically for cleansing and exfoliating your face
  • cheaper than using disposable wipes
  • what goes into our fibers is tested and and has passed strict requirements – OekoTex 100 Standard – no leakage of chemicals into the waste water system during washing
  • nothing goes back to the environment (OekoTex 100 Standard, ISO 14001 – zero plastic packaging
  • the highest of quality to ensure our face fibers last beyond their effective life
  • softness on the skin – you will absolutely feel the difference

 

croon face fibers are far more than a washcloth and completely different to the standard microfiber cloths you can buy at a general store.

They are specially designed when wet to reach deep into the pores of your skin and lift trap and remove the daily buildup of dirt, oil and makeup.

Our face fibers are handcrafted and made from soft superfine reusable microfiber that will last for 200 washes and our patented stitching means they will last. This equates to an effective life of between to 1-3 years depending on the number of fibers you will be using in your routine. For example, if you only have 2 fibers and you rotate them daily then these fibers would last 400 days (about 15 months). However, if you have 3-4 fibers that you rotate, you can wash less regularly and hence they will last you much longer.

We have never had any issues with hygiene. If they start to smell then put them in a laundry/wash bag and into the wash. We are happy to provide you with testimonials of people who can confirm their experiences!

croon has received the Dermatest Certification with a 5-star rating. Please refer to the why croon page for more details of the testing carried out

We are committed to protecting our planet and ensure that there is no plastic packaging from manufacture to customer.

We also offer a 30 day happiness guarantee.

When I purchase croon face fibers, do I need to use any other skin cleansing product?

Quite simply, the croon face fiber range has your entire skin care routine covered.

Our handcrafted fibers harness the natural benefits of water to cleanse your skin. No chemicals means cleansing with croon is simple, and allows your skin to maintain its natural balance of hydrating oils.

The ultra-fine fibers and their unique weave offer a deep cleanse, lifting impurities from the skin’s surface, for clean and comfortable skin, as nature intended.

croon face fibers are super kind and caring, but we always recommend putting your skin first and testing any new products on a small area first.

How do I use croon face fibers?

  • Simply wet your croon face fiber with water and squeeze gently
  • Cleanse the surface of your skin in a soft circular motion
  • Watch as the specially woven fibers lift away makeup, impurities and dead skin cells

Can I use moisturizers and other beauty treatments after using croon face fibers?

Absolutely!  croon face fibers are unique, pairing the natural hydrating benefits of water with a specially designed weave of fiber for optimal skin cleansing, leaving you with an even complexion that’s perfectly primed for the nourishing body treatment of your choice…or for the seamless application of fake tan, for a safe and sun-free glow.

How do croon face fibers effectively cleanse my skin without any other products?

croon face fibers are made-up of ultra-fine, unique, wedge-shaped fibers that work to gently buff the surface of your skin for an even skin tone. The fibers reach deep into the pores of the skin and lift and trap impurities to reveal beautifully bright and healthy skin every day…without the need for anything else.

All our products are handcrafted from the finest raw materials to ensure their quality and longevity.

How and where are croon face fibers made?

Our croon face fibers are handcrafted from the finest raw materials in Austria. All croon products are individually checked for quality to ensure our customers and their skin are beautiful and happy.

How, and how often should I wash my croon face fibers?

How often you should wash your croon face fibers depends on how often you use them. Generally, if using daily we recommend rinsing gently after each use, and then machine washing after every 2-3 uses.

How to wash

  • Pop fibers into the laundry bag provided
  • Machine wash your fibers in a warm wash with a mild detergent
  • Hang to air dry
  • Avoid fabric softeners
  • Do not tumble dry or dry clean

How do I remove waterproof and long-lasting makeup?

Using just water and your croon face fibers is so beneficial to your skin’s health, but we understand that water might not cut-it when it comes to removing waterproof mascara and other long-lasting makeup.

For waterproof makeup removal, we recommend sourcing an all-natural and toxin-free cleansing oil and working this onto your skin with your croon face fiber.

My fibers are stained with make-up – how do I clean them?

If your fibers become stained with makeup, simply apply a mild laundry detergent directly to the stain, agitate with water, and pop in the laundry bag to be washed in your next load.

Can I use croon face fibers if I have acne?

Daily cleansing is essential if you suffer from acne and finding the right skin care routine can be difficult. Many people find chemical-based, acne-specific products extremely drying, and alternative cleansing products too oily.

Prolonged use of chemical-based cleansers affects the skins natural balance. croon face fibers harness the natural, soothing benefits of water only, working to bring the natural balance back to your skin.

The innovative, ultra-fine fibers ensure the effective, gentle removal of impurities, dirt and dead skin cells, to prevent a build-up that can block pores and lead to acne, while being kind to skin that may already be inflamed.

Used daily, croon face fibers offer an effective clean for acne-prone skin that doesn’t leave your skin feeling dry, tight or uncomfortable.

croon face fibers are super kind and caring, but we always recommend putting your skin first and testing any new products on a small area first.

I have eczema, can I use croon face fibers?

The cause and symptoms of eczema are different for everyone and establishing a daily skin care routine and preventing your skin from drying out is a must for managing the condition.

croon face fibers work well on skin that’s prone to eczema by removing chemical cleansers that can irritate and leave your skin feeling dry and tight. By harnessing the natural, soothing benefits of water, croon face fibers gently cleanse your skin while maintaining the hydrating benefits of your skin’s natural oils.

The courser exfoliating fiber works effectively to remove excess, flaky skin, without causing additional inflammation. Used gently in a circular motion, croon face fiber range is the perfect cleansing companion for skin that’s prone to eczema.

croon face fibers are super kind and caring, but we always recommend putting your skin first and testing any new products on a small area first.

How can I find out more about croon face fibers?

If you’d like to learn more about croon face fibers that offer naturally beautiful skin please let us know by emailing us at talktous@justcroon.com

I have a medical abrasion; can I use croon face fibers on it?

Whilst our products were originally developed for the gentle debridement of medical abrasions, as with anything that requires medical attention, we recommend you seek medical advice before use.

Do I need to wash my croon face fibers before use?

We would recommend you pre-wash your croon face fibers before use.  Simply place your purchase in a laundry/wash bag (provided with the Essentials and All-In Kits) and pop into a warm machine wash with a mild laundry detergent.

If you have purchased the Starter Fibers then any laundry wash bag will be fine.

Do croon face fibers come with a warranty or a guarantee?

If you’re not totally in love with your new croon face fibers, you can return your items within 30 days of purchase for an exchange or refund.